Shift Supervisor - Velocity
Campbell River, BC, Canada
Full Time
Mid Level
The Team
Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.
The Role
The Shift Supervisor at Velocity is responsible for overseeing the operations of the lounge & driving range and to supervise all Front of House staff. The Shift Supervisor must remain friendly, helpful, and professional to ensure the delivery of high levels of customer service to all guests.
Your contributions to the team include:
A few things we are looking for in a new team member:
Perks & Benefits
At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.
Naturally Pacific Resort practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.
The Resort
At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.
Thank you and we look forward to receiving your application!
Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.
The Role
The Shift Supervisor at Velocity is responsible for overseeing the operations of the lounge & driving range and to supervise all Front of House staff. The Shift Supervisor must remain friendly, helpful, and professional to ensure the delivery of high levels of customer service to all guests.
- Organize and allocate tables prior to shift for service staff.
- Respond to guest feedback and resolving conflict.
- Increase daily productivity.
- Ensure all active staff are knowledgeable about our products and menu items.
- Report all staff and equipment issues to Restaurant Manager.
- Support FOH operations as required.
- Assign cleaning and other duties to FOH staff.
- Ensure the restaurant and patio cleanliness is maintained.
- Engage in guest interactions and ensure all guest interactions are up to standard.
- Ensure food quality is upheld throughout the business day.
- Fix problems before it becomes a problem.
- Monitor inventory and ensure that all supplies are adequately stocked.
- Conduct regular inspections to ensure the proper standards of sanitation are maintained.
- Assist in mixing cocktails as required.
- Lead and contribute to team effort as needed.
- Build and lead a cohesive team to create top tier service to our guests.
- Ensure all staff checklists and guest liability waivers are completed daily.
- Answer and manage inbound telephone inquiries.
- Always refer to OH&S standards and follow them to ensure a safe workspace. Follow all resort policies and procedures and adhere to the grooming policies.
A few things we are looking for in a new team member:
- 2 years experience working in a serving position.
- 2 years progressive experience working in a supervisor role.
- Excellent leader with positive interpersonal skills and professional personality.
- Strong working knowledge of restaurant operations.
- Above average initiative.
- Exceptional attention to detail.
- High level of organizational and analytical skills.
- Ability to mix cocktails and pour drinks.
- Effective communication both verbal and written.
- Excellent time management skills.
- Proficient in Restaurant Management software and Microsoft Office Suite.
- Strong sales skills.
- Customer-oriented outstanding problem solver.
- Serving It Right Certificate.
- Working knowledge of the Toptracer technology within bays is a strong asset.
Perks & Benefits
At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.
- Comprehensive employer paid health, vision, and dental coverage for you and your family.
- Access to ongoing training and development opportunities to support your career growth and advancement within the company.
- Employee and Family Assistance Program.
- Discounts on various resort amenities and services such as food, golf, retail, and spa.
- Support for your health and wellness goals.
- Registered Pension Plan (RPP) eligibility after 1 year.
- Accommodations available for qualifying candidates.
Naturally Pacific Resort practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.
The Resort
At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.
Thank you and we look forward to receiving your application!
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